Delivery Information

At The Dog Food Shop, we are committed to ensuring that your pet products are delivered to you in a timely and efficient manner. Please read through our delivery policy to understand how we handle shipping and deliveries.

Delivery Locations

We offer delivery services across major cities and towns in Nigeria. However, certain remote areas may have limited delivery options. If your location is outside our regular delivery zones, please contact our customer support team for assistance.

Delivery Times

Our standard delivery times are as follows:

• Within Lagos: 1-3 business days
• Other major cities: 3-5 business days
• Remote areas: 5-7 business days

Delivery times may vary due to unforeseen circumstances such as public holidays, weather conditions, or issues beyond our control. We will notify you of any significant delays.

Shipping Costs

Shipping costs are calculated based on the weight of your order and the delivery location. These charges will be displayed at checkout before you confirm your purchase. We strive to keep our delivery fees affordable while ensuring a high level of service.

Order Tracking

Once your order is dispatched, you will receive an email or SMS with a tracking number and a link to track the status of your delivery in real-time. This will help you stay informed about your package’s location and estimated delivery time.

Missed Deliveries

If you are not available to receive your order at the time of delivery, our delivery partner will attempt to contact you. In case of missed delivery, we will reschedule another attempt. If a second delivery attempt fails, your order may be returned to us, and you may need to arrange a new delivery at your own cost.

Damaged or Incorrect Items

We take great care in packaging your items, but if your order arrives damaged or if you receive the wrong products, please contact us immediately at support@thedogfoodshop.com or call us at +234-123-4567. We will work to resolve the issue by replacing the items or issuing a refund.